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Shipping Policy

Shipping costs for delivering to West Peninsula Malaysia for orders MYR50.00 and above are free of charge. Shipping costs for purchases under MYR50.00 will cost MYR6.00 (excluding East Malaysia areas).

100% of orders are shipped within 1 working day. Orders placed over the weekend are dispatched on Mondays.

We will use courier services such as Poslaju, Skynet and Gdex for shipping our orders. It will take 2 to 4 working days, depending on your areas, for the parcel to deliver to your doorstep.

For Johor Bahru customers, if you urgently need the items, you can opt to our express delivery option by selecting local delivery (Same Day Delivery) when you check out, and we will ship your order to you via Grab car. There will be a charge of MYR 15.00 and a minimum order amount of MYR 200.00 required.

If you provide us with a wrong delivery address and your goods are signed for by another party, Otaki Baby Centre cannot be held responsible for any loss you incur as a result.