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Frequently Asked Questions (FAQs)


Q: What kind of payment options do offer? offers a variety of payment options as below:


  • CREDIT CARD Online payment via iPay88 (Visa or Mastercard).
  • Online payment via PayPal (Visa or Mastercard).

Online credit card payment via iPay88 (Visa or Mastercard). Please note that the name will appear in your credit card statement and you will receive a  notification email from The payment is processed by Sdn Bhd on behalf of Otaki Baby Centre


Bank: MayBank
Account No: 501271418972
Account Name: Otaki Baby Centre
Swift Code:

After bank-in, please email us the scanned copy of the payment slip  with the following details:

  1. Order reference number
  2. Your name and contact number
  3. Payment amount and indicate if cash or cheque
  4. Date and time of bank in
  5. Cheque number if payment by cheque

Please note that order will only be processed after the cheque is cleared or cash is deposited. 


Q: How secure is shopping with ?  

We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.SSL encrypts your order information to avoid the decoding of that information by anyone other than To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".
We endeavor to make every transaction you make at 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at
*SSL available only if you make payment through our payment gateway.


Q: From where will my item ship?

Most of our web orders ship from our retail outlet at Johor Bahru, but some products do ship directly from the manufacturer. 


Q: How much is the shipping charges?

You can refer to our Shipping Policy page.


Q: The item I want is out of stock. What do I do?  

If you would like to order an item that is out of stock, you can contact us by filling in this form or call us at 07 288 2593 to place the order and it will ship as soon as it is back in stock. 


Q: I saw an item in store, but I don't see it online. How I can order? 

We are more than happy to accept telephone or manual orders for items like these. You can call us at 07 288 2593 or email to


Q: Can I use more than one coupon?

Only one coupon may be used per transaction.


Q: What is Personal Shopping Service?

It's a service available at our physical store with our dedicated staffs offering friendly advice and helpful tips, to help you find your feet. This is stress-free shopping at its best! You can also find the same personal shopper on your next visit again. Just check with us before you arrive and see whether he/she is in. Ask us all the questions in the world, we are here to help you!