METHOD 1: CREDIT CARD
- Online payment via iPay88 (Visa or Mastercard).
- Online payment via PayPal (Visa or Mastercard).
Online credit card payment via iPay88 (Visa or Mastercard). Please note that the name Mobile88.com will appear in your credit card statement and you will receive a notification email from Mobile88.com. The payment is processed by Mobile88.com Sdn Bhd on behalf of Otakibaby.com.
METHOD 2: BANK-IN
Offline bank-in (cash or cheque) payable to Otaki Baby Centre, please find our bank account information below:
Bank: CIMB Bank
Account No: 01025003356050
Account Name: Otaki Baby Centre
Account No: 501271418972
Account Name: Otaki Baby Centre
After bank-in, please email us the scanned copy of the payment slip or fax it to us at 07-331 5908 with the following details:
1. Order reference no.
2. Your name and contact no.
3. Payment amount and indicate if cash or cheque.
4. Date and time of bank in
5. Cheque number if payment by cheque
Please note that order will only be processed after the cheque is cleared or cash is deposited.
We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.
SSL encrypts your order information to avoid the decoding of that information by anyone other than www.otakibaby.com
. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https
We endeavor to make every transaction you make at www.otakibaby.com
100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at www.otakibaby.com
* SSL available only if you make payment through our payment gateway
Q: I cannot remove and add items into my shopping cart. Why and how to resolve this ?
It should be a memory problem from your browser. Please follow steps on below link to delete the cookies:
One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.
Q: I have a user account with www.otakibaby.com but forgot my password, what should I do ?
It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with www.otakibaby.com
. The password will be sent automatically to the registered email address.
Q: I have a user account with www.otakibaby.com , how do I change my personal info and shipping address ?
Go to My Account page, login and you can modify your account details there.
Unfortunately no. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.
Just subscribe to our newsletter, which we published monthly. Or you can subscribe to our RSS Feed << RSS Feed link>>to get latest updates about our New Arrivals, Best Seller Products and Special Deal.
Q: How can I unsubscribe from the newsletter mailing list ?
You can unsubscribe by email us at firstname.lastname@example.org
with the message title Unsubscribe and we will remove your email from the mailing list.
Q: I have received a few emails from www.otakibaby.com . What are Orders Received, Orders Processed and Payment Receipt?
Order Received: This email informs you that www.otakibaby.com
has received your orders and will process it as soon as possible.
Order Processed: This email confirms www.otakibaby.com
has processed your order.
Order Shipped: This email confirms that www.otakibaby.com has delivered/shipped the order to your shipping address.
Q: Can I return an item after it is delivered to me?
Q: I can't find a particular product/item I want from www.otakibaby.com online store, what can I do ?
Kindly contact us at email@example.com
or call us at 012-773 1700
for further enquiries. We will try our best to assist you or recommend you an alternative.
Q: When I select on the button "Credit Card Payment", nothing happens after that. Why ?
Please examine the settings of your internet browser if pop-up blocker is turned on. We need the pop-blocker to be turned off.
For Internet Explorer users, go to Tools->Pop-Up Blocker->Turn-Off Pop-Up Blocker.
Q: I came across the name ipay88 in Otakibaby.com, what is ipay88?
Otakibaby.com accepts online credit card payment using ipay88 (accredited by Bank Negara Malaysia) and it is a secure online system that offers our customers safe transaction over the internet. ipay88 also uses 3D secure where extra authentication from the bank is required.
Q: Why do I have Mobile88.com in my credit card transaction records rather than Otakibaby.com?
Rest Assured as our payment gateway partner, ipay88 (owned by Mobile88.com Sdn Bhd) collects payment on behalf of Otakibaby.com.
Q: What does MYR stands for?
MYR stands for Malaysian Ringgit and also known as RM - Ringgit Malaysia.